For all repairs or adjustments, email us at nevertelljewelry@gmail.com for a repair authorization.

Customers are responsible for return shipping fees. The repaired item will be shipped back to you free of charge. Some fees may apply if additional materials are needed.

When shipping the item to us, be sure to include your name, address, phone number and email contact.

Online purchases must be returned in original unworn condition within 10 days of purchase date and must be accompanied by original sales receipt.  
Call or email prior to returning merchandise for a return authorization.

The customer is responsible for any shipping fees.